Refund policy

Return & Refund Policy

At GeniusTap, many of our products are customized and programmed specifically for your business. Please review your business information, links, logos, and customization details carefully before submitting your order.

Customized Products
Products that have been personalized, printed, engraved, programmed, or otherwise customized for your business are generally not eligible for return or exchange due to a change of mind.

Damaged, Defective, or Incorrect Orders
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We will review the issue and, when appropriate, arrange a replacement or refund.

Please keep the product and original packaging and provide photos of the issue when contacting us.

Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. Once customization, printing, programming, or production has begun, we may not be able to cancel or modify the order.

Incorrect Information Provided by Customer
Customers are responsible for providing accurate business names, logos, URLs, Google Review links, QR information, and other customization details. We cannot guarantee free replacement or refund when an item was produced correctly using information supplied by the customer.

Refunds
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us
If you have a problem with your order, please contact GeniusTap and include your order number and details about the issue.